Englishluckcasino
Cancellation Policy
At English Luck Casino, our goal is to deliver exceptional service to all our guests. We recognize that plans can change, and you might need to cancel your reservation. Below is an overview of our cancellation policy:
1. Cancellation Policy Overview
Early Cancellation: If you cancel your reservation at least 7 business days before your scheduled check-in date, you are entitled to a full refund.
Late Cancellation: Cancellations made within 7 business days of the check-in date are non-refundable.
2. How to Cancel Your Reservation
To cancel your booking, please reach out to us by phone at +44 151 286 2000 or email us at support@englishluckcasino.com. Ensure you receive a cancellation confirmation for your records.
3. Refund Procedure
Refunds will be processed within 2 business days of receiving your cancellation request. The refund will be returned to the original payment method used at the time of booking.
4. Modifying Your Reservation
Should you need to alter your reservation, such as changing your stay dates, additional charges may apply. For assistance with modifications, please contact our customer service team at +44 151 286 2000 or via email at support@englishluckcasino.com.
5. Special Circumstances
In the event of unforeseen occurrences like natural disasters, pandemics, or other major disruptions, we will collaborate with you to either amend or cancel your reservation without any additional fees, ensuring you receive a full refund
6. Policy Changes
English Luck Casino reserves the right to update this cancellation policy at any time without prior notice. It is your responsibility to review the policy regularly. By making a reservation with us, you agree to abide by the terms set forth in this policy.
For any inquiries or further assistance, please contact our customer service team at +44 151 286 2000 or email us at support@englishluckcasino.com.
Thank you for choosing English Luck Casino. We value your understanding and cooperation.